Last updated: November 2026
1. Introduction
These Terms & Conditions govern purchases made through womensfestival.eu (the “Site”), including festival wristbands, merchandise, digital content, services and other festival-related products or offerings.
The Site is operated by Sappho Women, a non-profit organisation registered in Greece.
By placing an order through the Site, you agree to these Terms & Conditions, our Privacy Policy and any additional terms or information applicable to the particular product, service, event or activity you purchase.
2. About Us
Sappho Women Non-Profit (AMKE)
Skala Eressos 81105
Lesvos Island, Greece
VAT registration: EL800148580
Ministry of Culture registration: 10112
Email: contact@sapphowomen.org
Tel.: +30 22534 01004
3. Our Contract With You
Your order constitutes an offer to purchase the relevant product or service.
A binding contract is formed when we send you confirmation that your order has been accepted.
If we are unable to accept your order, for example because of a pricing error, technical problem, lack of availability or another legitimate reason, we will inform you and refund any payment received where applicable.
4. Purchase Eligibility
You must be at least 18 years old to make a purchase through the Site.
Eligibility to purchase a product or festival wristband is separate from eligibility to participate in particular festival events or activities.
Access and participation requirements for the International Eressos Women’s Festival are governed by our Festival Access & Eligibility Policy and any criteria stated for an individual event or activity.
5. Products & Services
Products and services offered through the Site may include:
- Festival wristbands
- Merchandise and physical goods
- Digital content
- Activities, excursions or event-related services
- Other products or services made available from time to time
Availability, pricing and any additional conditions will be stated at the time of purchase.
6. Festival Wristbands – Access & Important Information
A festival wristband provides access to the International Eressos Women’s Festival in accordance with the access arrangements and participation criteria applying to individual events and activities.
Wristband holders are guaranteed access to the festival’s main open-air cinema events, subject to compliance with festival rules and any safety or legal requirements.
Workshops, excursions, organised trips, sports activities and other programme elements may have limited capacity and may require advance registration. A festival wristband does not guarantee a place in every individual activity once available places have been filled.
Some activities or services may carry an additional charge for transport, equipment, materials or other direct costs. Any additional charge will be stated clearly before booking.
Each festival wristband must be purchased by the individual attendee through their own website account using their own email address. A single customer account cannot be used to purchase and assign wristbands to multiple festival participants.
The purchaser’s account may automatically receive wristband-holder access within the Site, allowing access to restricted bookings, activities or other online features made available exclusively to registered festival wristband holders.
Festival wristbands are:
- Personal and non-transferable.
- Issued to the named purchaser.
- Collected in person from the Festival Office using the relevant voucher or purchase confirmation.
- Required to remain securely attached during the festival period.
Festival wristbands are non-refundable except where a refund is required by applicable law or expressly agreed by Sappho Women.
Tampering with a wristband, transferring it to another person, allowing another person to use your account or wristband-holder access, or otherwise attempting to circumvent festival access rules may result in cancellation of the wristband or removal of access without refund.
7. Festival Participation, Conduct & Behaviour
Attendance and participation in festival events are subject to our Festival Access & Eligibility Policy, our Code of Conduct and any event-specific participation or safety requirements.
Failure to comply with festival rules, reasonable staff instructions or the Code of Conduct may result in refusal of entry, removal from an event or activity, or revocation of a festival wristband.
Where a wristband is revoked because of serious or repeated misconduct, misuse or breach of festival rules, no refund will be due unless required by applicable law.
8. Delivery & Fulfilment
Physical goods: Delivery arrangements and any applicable delivery charges will be stated at checkout. Goods will normally be delivered within the period stated at purchase and, unless otherwise agreed, within the period required by applicable consumer law.
Digital content: Digital content will be made available as described at the time of purchase.
Services and festival activities: These will be provided in accordance with the description, date, location and other information given at the time of booking.
9. Programme Changes, Cancellations & Events Beyond Our Control
Festival programmes may occasionally need to change because of weather, performer or facilitator availability, technical problems, transport disruption, safety considerations, government restrictions or other circumstances.
We may substitute, reschedule, relocate or cancel individual programme items where reasonably necessary.
A change or cancellation affecting an individual event or activity does not normally entitle a wristband holder to a full refund of the festival wristband where the festival as a whole continues to take place.
If the festival itself is cancelled, substantially altered or prevented from taking place because of circumstances beyond our reasonable control, any rights to refund, replacement, credit or other remedy will be determined in accordance with applicable law and the circumstances of the cancellation.
Nothing in this section limits any mandatory rights you may have under applicable consumer law.
10. Your Right to Cancel
Consumers may have a statutory right to cancel certain distance purchases within 14 days.
However, the statutory cancellation right may not apply to services relating to leisure activities where the contract provides for a specific date or period of performance, including festival admission, events, excursions and similar dated activities.
The statutory cancellation right may also be affected where:
- digital content has begun to be supplied with your prior consent where permitted by law;
- a service has been fully performed in accordance with applicable consumer law;
- another statutory exception applies.
Where a statutory cancellation right applies, information about how to exercise it will be provided where required.
11. Refunds
Where a refund has been approved or is required by law, it will normally be issued using the original payment method unless another method is agreed.
Refunds will be processed within the period required by applicable law.
Festival wristbands are otherwise non-refundable, including where a purchaser chooses not to attend, arrives late, leaves early or is unable to attend for personal reasons.
12. Payment
Payments may be processed through Alpha Bank, Nexi XPay or another payment provider made available through the Site.
Payment information is handled through secure payment systems operated by the relevant payment provider.
We do not guarantee that every payment method will be available at all times.
If a payment fails, is reversed or remains incomplete, the related order or booking may remain unconfirmed until valid payment has been received.
13. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by applicable law, Sappho Women is not responsible for indirect, consequential or business-related losses arising from a consumer purchase.
Participants remain responsible for assessing whether an activity is suitable for them and for following reasonable safety instructions provided by festival staff, facilitators, activity providers or venue staff.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
14. Intellectual Property
Content on the Site, including text, photographs, graphics, logos, programme material, audio, video and design elements, is owned by or licensed to Sappho Women unless otherwise stated.
Such content may not be reproduced, commercially exploited or distributed without permission except where permitted by law.
Further information is available in our Copyright Notice and Terms of Use.
15. Personal Data
Personal data is handled in accordance with our Privacy Policy.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in law, our services, payment arrangements or festival operations.
The Terms applying to a purchase will normally be those in force at the time the relevant order was placed, unless a later change is required by law or otherwise lawfully applies.
The current version will always be published on this page together with the date of the most recent update.
17. Governing Law & Jurisdiction
These Terms & Conditions are governed by Greek law.
Any dispute arising from these Terms will be subject to the courts having jurisdiction under applicable law.
18. Contact
For questions about these Terms & Conditions, please contact:
Sappho Women Non-Profit (AMKE)
Skala Eressos 81105
Lesvos Island, Greece
Email: contact@sapphowomen.org
Tel.: +30 22534 01004
VAT registration EL800148580
Ministry of Culture registration 10112